​​​​​Returns Policy

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We want you to be happy with your order. If there is an issue with your delivery, please contact us as soon as possible and we will do our best to help.

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Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 3 working days of delivery at: contact@baraspen.co.uk

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Please include:

• Your order number

• A description of the issue

• Photos where possible

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We may offer:

• A replacement

• Store credit

• A refund, depending on the situation

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Returns

Due to the nature of the products sold, we are unable to accept returns of opened bottles or perishable goods unless the item is faulty.

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For unopened items, please contact us within 3 working days of delivery before returning any products.

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Items must be:

• Unopened

• In their original condition

• Returned safely packaged

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Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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Refunds

Approved refunds will be processed back to the original payment method within 5 working days after the returned items have been received and checked.

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Delivery Issues

Please ensure someone over 18 is available to receive alcohol deliveries where required. If a delivery is unsuccessful due to failed age verification or incorrect delivery information, additional delivery charges may apply.

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Contact

For any questions regarding returns or orders, please contact:

contact@baraspen.co.uk
96 Westbridge Road

London

SW11 3PH

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